xFactory has built strong relationships with third-party organizations located in NAFTA, LATAM, AMEA, EMEA, and APAC to provide support 24/7/365 in 8 different languages including: English, Spanish, Italian, Bengali, Hindi, Mandarin Chinese, French and Japanese

Yes, definitely. xFactory is focused on filling any particular gaps or areas of growth you require. You do not need to use xFactory for all of your customer support streams. We are able to offer telephone, email, and CRM/online support separately or together.

xFactory will consider the following... Your business size # of requests you typically receive monthly Average response time preference The support mediums you'd like assistance with # of support agents There are other factors but most importantly, we will consider your budget to ensure we find a price that works best for you. Book a time with us now, to discuss!

Do you have an existing CRM? xFactory can offer a review of your integration and suggest and implement efficiencies to better utilize your existing system. Do you want to setup a CRM? xFactory can help you decide on the best fit CRM for your business needs and can integrate and train you and your team to use it. Our team has over 6 years of experience in implementing and managing CRMs.

Customer support services are billed monthly. There are no contracts, allowing you to cancel when you no longer require our assistance.